You can also select the available business hours for each day of the week, along with the proper time zone.Ĭlick on the Update Business Hour Setting Button. You can write your message to be displayed to the customer during OFF business hours. Once the check box is ticked, the below section opens up. ![]() ![]() Menu options can be set up to 30 characters. You can use up to 10 menu options (not necessary to use all options). Add in your menu options and response messages. Create a name for your automated response. You can: Create your own: Click Custom keywords. Review the type of automated responses available, and click on the dropdown menu to expand your options. Turn on the green button to make the menu option visible. Start by going to your Inbox on Meta Business Suite desktop. In this section, you can set the working hours of your team associated with the Facebook inbox.Ĭlick on the check box for Enable business availability for this inbox if you have well-defined business hours. Go to the Inbox Setup page and scroll down to Persistent Menu (Messenger) section. Business Hours tab Ĭlick on the Business Hours tab. You can also enable or disable the automatic assignment of new conversations to the agents added to this inbox.Ĭlick on Update to save the changes. Here, you can add Agents to the Inbox or delete Agents who have been already added in the Inbox. In this lesson, Setting up Messenger Main. Whenever you need to reconnect and reauthorize your Facebook page, do it from this button. The main menu is the menu someone will see at the bottom of their keyboard when talking to your Facebook Page. The CSAT results can be viewed later in the Reports section. Once you enable this, your Customer Satisfaction survey will be launched every time a ticket is resolved. Once you enable this, Chatwoot will send a greeting message to new conversations created through your Facebook inbox.Įnable CSAT. After youve set up Messenger notifications and reminders, we recommend confirming call hours on your Page. To turn message reminders off, tap the toggle next to Message reminders again. You will see the following screen:Įnable channel greeting. Tap the toggle next to Message reminders. The main menu can have up to 3 items, while each item can be. The main menu is the menu someone will see at the bottom of their keyboard when talking to your Facebook Page. Most of the customizations (theme color, greeting, locale, guest mode, alignment and automatically expand) can be set. All you need to know about the FB page settings. To see this and to make additional settings in your Facebook inbox, go to Settings → Inboxes → click the gear icon on the associated Facebook inbox. 5.6K views 2 years ago How to Navigate Through Man圜hat. Your freshly configured Facebook inbox should now appear in your list of inboxes. Connectez-vous à Facebook pour commencer à partager et communiquer avec vos amis, votre famille et les personnes que vous connaissez. Whenever a customer sends a message to your Facebook page, you will be able to see and reply to it in Chatwoot. ![]() Hooray! You have successfully created a Facebook inbox. ![]() You can now select your Facebook page from the dropdown menu that appears on Chatwoot. This will help Chatwoot to perform all the desired actions smoothly. By hovering your mouse over the template. Enable all permissions shown in the list. Go to More > Edit Tabs to choose a template or manually customize tabs on your Facebook Business Page. Authenticate with Facebook and select the page you want to connect. It will open a new window for you to login. Rather than answering the same questions over and over, you can set up FAQs to decrease the amount of time you spend responding to customers about info they can get without having to wait for you.If you are using a self-hosted Chatwoot installation, please setup your Facebook app as described in the this guide.įor the cloud version of Chatwoot, please follow the steps below. Say someone was ready to buy a pair of jeans from you, but they had a quick question about the sizing… if they could get an answer instantly rather than waiting a few hours (or days) for you to come online, they are more likely to checkout. It makes it easier for your customers.īy including FAQs on your page you make it fast and easy for your costumes to get the information they are looking for, and therefore reduces barriers to purchase. There are a couple of reasons why FAQs are great: 1. “How do I set up Frequently Asked Questions for my customers to access via my Facebook page?” We recently had a great question from one of our students:
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